What does support cover?
Support covers using Content Uploader and its connectors as documented, faults, and your plan, invoices and account. It does not do the work for you or cover your own sites.
- 1 min read
- Updated October 13, 2026
Email support (paid plans) covers using Content Uploader and its connectors as documented: uploading files, configurations, mappings, previews, publishing and connecting sites; faults in the service or the connectors; and questions about your plan, invoices and account.
It does not cover doing the work for you (designing mappings, cleaning files), your hosting, WordPress, Joomla, themes and plugins, or legal, tax and search-engine advice. Features that are not documented are ideas, sent through the bug icon.
Answers are in English, on working days in Malta, best effort, with no promised response time. Workspaces on the Free plan have this documentation and the public forums. Support and feedback has the full list, and the support policy the full text.