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Troubleshooting
Find the message you saw and the steps that fix it: files, mapping, connections, images and publishing.
Files
Connections
Publishing
- Items fail to publish: every message and what to doWhat to do when some items fail while publishing: where to find the reason, every message a failed item can show, its cause, the fix and whether Retry safely helps.
- The Publish button is greyed out or missingWhy the Publish button is grey or missing and what each cause needs from you: a tick box, a newer check, the allowance, a paused site or workspace, or a file not ready.
Files
- Columns are missing or not recognisedWhat to do when the page says the file doesn't match the configuration, a column you expect is not offered, or a field is not filled in from the column with the same name.
- Accents and symbols look wrongWhat to do when letters such as é, ü or ß turn into é or question marks, in the review or on your site, and how to tell a problem in the file from one on your site.
- Dates are wrong, shifted or refusedWhat to do when a row says the date is not valid, day and month are swapped, a date is a few hours off, or every post shows today's date, with the cause and the fix for each.
- An upload is stuck, or takes very longWhat to do when a file stays on Reading, Preparing or Comparing, or fails with an interrupted or queue message: how long to wait, what restarts itself and when to retry.
- Rows with errors: find, fix and upload againWhat to do when the review lists rows with errors and skips them: reading the groups, the most common messages and their fixes, and uploading just the corrected rows.
Images
Fields
- Categories or tags are wrong, missing or duplicatedWhat to do when categories show a > in their name, tags are glued together, near-identical categories appear, items are skipped or tags disappear from an item.
- Something disappeared from my items after an uploadWhat to do when an excerpt, tags, a category, an image, a custom field or a slug vanished or changed after you published a file, why it happens and how to put it back.
Matching
- Every row shows as new, but I published these beforeWhy a file you published earlier shows all its rows as New instead of Updated or Unchanged, how to find the changed ID, site or content type, and how to avoid creating copies.
- I have two copies of the same article on my siteHow to tell which copy Content Uploader owns, why a duplicate appeared, how to remove the extra one safely and how to stop it happening again.
- My changes do not appear on the siteWhat to do when a file says everything is up to date, a changed value is not published or the site shows old content: the file, the mapping, the review and the cache.
- Items are skipped: why, and how to get them publishedWhat to do when the review says items will be skipped: the reason for each, what to change on your site or in the configuration, and how to get them published.
Plan and billing
- Not enough of your allowance leftWhat to do when the review says a file needs more record writes or image transfer than your plan has left: publish the first part, wait for the reset, or upgrade.
- A site is paused by my planWhy a connected site says paused by your plan and cannot publish, how an owner chooses which sites stay active, and what still works while a site is paused.
Your account
- I cannot sign inWhat to do when sign-in fails: wrong credentials, too many attempts, a locked account, a refused two-factor or recovery code, or a passkey or provider sign-in problem.
- Emails from Content Uploader do not arriveWhat to do when the verification email, a password reset, an invitation or a run email is missing: where to look, who receives which email, and how to ask for a new one.
- An invitation does not workWhat to do when a team invitation cannot be sent or accepted: no room on the plan, no site to give, an expired or used link, the wrong address, or an email that never arrives.
- A team member cannot see a site, a configuration or an uploadWhy a person in your workspace sees nothing, or fewer sites and files than you do, how access per site works, and how an owner gives or takes it back.