Emails from Content Uploader do not arrive

Content Uploader sends only the emails it needs to: the ones below. This page tells you which you should expect and what to do when one is missing.

Symptoms#

• No verification email after signing up.
• No password reset email.
• A colleague says an invitation never arrived.
• No email when a file is ready for review or published.

Likely causes#

Confirmed (the program's own rules):

1. The email is in the spam or promotions folder, or your mail system delayed it.
2. A typo in the address, so it went elsewhere.
3. Emails for files are off. Each configuration has a switch, Send emails when a file is ready for review, needs attention or has been published.
4. You are not the person whose action the email follows. A file's emails go to the person who uploaded it (or asked for a check), and the publishing email goes to the person who published (who receives which email).
5. You lost access to the site: a team member whose access to a site was withdrawn no longer receives emails about its files.
6. The reset link request was for an address without an account. For safety the page gives the same answer either way: We have emailed your password reset link.

Possible: a company mail filter that removes links, or a full mailbox.

Step-by-step solution#

1. Wait a few minutes, then check the spam, promotions and quarantine folders. Mark Content Uploader's mail as safe.
2. Ask again.
   • Verification: on the Email verification page, press Resend verification email. It says A new verification link has been sent….
   • Password reset: on the sign-in page, Forgot your password? again. One request a minute is allowed.
   • Invitation: an owner presses Send again in the waiting list on the Team page (team members).
3. Check the address. On a verification page you can Log out and sign up again with the right address. For invitations, an owner withdraws the wrong one and sends a new one.
4. For file emails, open the configuration and check that the emails are on; then look at the Uploads page, which has the same information.
5. Check who is signed in and who uploaded: the email goes to that person.

How to verify#

The email arrives within a minute or two. File emails also show on the page the link opens.

If it persists#

If no email from Content Uploader ever reaches you, write to support from another address and say which address you registered with. Support never asks for your password.